Refunds & Returns
1. Overview
At weBuy LLC, customer satisfaction and transparency are important to us. This Refunds & Returns Policy outlines the conditions under which you may be eligible for a refund or return. Please read this policy carefully before sending or receiving any devices.
2. Returns – Selling Your Device to Us
When you sell a device to us through webuy2.com, your sale is final once:
-
The item is received and inspected by our team
-
The final offer is accepted by you (if revised)
-
The payment has been issued
✅ Eligible for Return (Before Payment Only):
If, upon inspection, the item does not match the description you provided (e.g. wrong model, damage not disclosed, locked or blacklisted device), we will:
-
Send you a revised offer via email
-
You can accept the new offer or request a free return of the device
⚠️ Important: Once payment is issued, the device becomes the property of weBuy LLC and cannot be returned.
3. Refunds – If You Buy a Product from Us
In case you purchase a product from our site (if applicable):
-
Returns are accepted within 7 days of delivery if the item is defective or significantly not as described
-
To initiate a return, email webuyllc.339@gmail.com with your order number and reason for return
-
The item must be returned in the same condition in which it was received
Refund Process:
-
Once the return is received and inspected, we will notify you of approval or rejection
-
If approved, refunds are processed within 5–7 business days to your original payment method
4. Non-Returnable Items
-
Devices sold to us and paid for
-
Items damaged by the customer
-
Devices with removed parts or altered software
-
Items not in the condition originally sent
5. Shipping Costs
-
If we revise your quote and you reject it, we’ll cover the return shipping of your item
-
If a return is approved after a purchase, return shipping is generally the responsibility of the customer, unless the product is defective or the error was ours
6. Cancellations
You may cancel a device sale request before shipping it to us. Once shipped and inspected, cancellation is no longer possible unless you reject a revised offer.
7. How to Start a Return or Refund Request
Please contact us via email with the following details:
📧 Email: webuyllc.339@gmail.com
Subject: Return or Refund Request
Include:
-
Your name
-
Order number (if any)
-
Reason for return or refund
-
Photos (if applicable)
8. Contact Information
For questions or concerns regarding this policy, contact:
weBuy LLC
📧 Email: webuyllc.339@gmail.com
